Frequently Asked Questions
Everything you need to know about shopping with Grove Online
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Grove Online accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, Grove Online ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Are the products on Grove Online covered by a warranty?
Most of our products come with a standard 1-year manufacturer warranty against defects. Please check the specific product page for detailed warranty information regarding that item.